Terms & Conditions

Last updated: 22 July 2026

These Terms & Conditions ("Terms") govern your access to and use of urcole.com (the "Site") and any purchase you make from URCOLE ("URCOLE", "we", "us", or "our"). By accessing the Site or placing an order, you agree to be bound by these Terms. Please read them carefully. If you do not agree, please do not use the Site.

1. About Us

URCOLE is an online retailer of gym, fitness, and training equipment and accessories, operating the website urcole.com. You can reach us any time through our Contact page.

2. Eligibility

You must be at least 18 years old, or the age of majority in your jurisdiction, and able to enter into a legally binding contract to purchase from the Site. By placing an order, you confirm that you meet these requirements.

3. Your Account

If you create an account, you are responsible for keeping your login details confidential and for all activity that occurs under your account. Please notify us immediately if you suspect any unauthorised use.

4. Products and Availability

We take care to describe and display our products accurately. However, we do not guarantee that colours, images, or descriptions are error-free, and actual products may vary slightly. All products are subject to availability, and we may discontinue or change products at any time without notice.

5. Pricing

Prices are shown in pounds sterling (GBP) and, where applicable, include VAT. We reserve the right to change prices at any time before you place an order. If we discover a pricing error after you order, we will contact you to confirm whether you wish to proceed at the correct price or cancel the order. Delivery costs, where applicable, are shown at checkout.

6. Orders and Contract Formation

When you place an order, you will receive an acknowledgement email confirming that we have received it. This acknowledgement does not mean your order has been accepted. A binding contract is formed only when we send you a confirmation that your order has been dispatched. We reserve the right to refuse or cancel any order, including where there is a stock, pricing, or product description error, or where we suspect fraudulent activity.

7. Payment

Payment is taken at the time you place your order through our secure third-party payment providers. By submitting an order, you confirm that you are authorised to use the payment method provided.

8. Delivery

We will arrange delivery to the address you provide. Estimated delivery times are provided in good faith but are not guaranteed. Risk of loss passes to you upon delivery. Please ensure your delivery details are accurate, as we are not responsible for orders delayed or lost due to incorrect information.

9. Cancellations, Returns, and Refunds

Your rights to cancel, return items, and receive refunds are set out in our Return & Refund Policy, which forms part of these Terms. Nothing in these Terms affects your statutory rights as a consumer.

10. Intellectual Property

All content on the Site, including text, graphics, logos, images, and the URCOLE name and branding, is owned by or licensed to URCOLE and is protected by intellectual property laws. You may not copy, reproduce, or use any content without our prior written permission.

11. Acceptable Use

You agree not to use the Site for any unlawful purpose, to interfere with its operation or security, to attempt unauthorised access, or to introduce any harmful code. We may suspend or terminate your access if you breach these Terms.

12. Disclaimers

Our products are intended for general fitness and training use. You are responsible for using them safely and, where appropriate, for seeking advice from a qualified professional before beginning any exercise programme. The Site is provided "as is" without warranties of any kind except those that cannot be excluded by law.

13. Limitation of Liability

To the fullest extent permitted by law, URCOLE shall not be liable for any indirect, incidental, or consequential losses arising from your use of the Site or products. Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot be excluded under applicable law. Your statutory rights as a consumer remain unaffected.

14. Third-Party Links

The Site may contain links to third-party websites. We are not responsible for the content, products, or practices of those sites.

15. Changes to These Terms

We may update these Terms from time to time. The version in force is the one published on this page at the time you place your order. Please review these Terms regularly.

16. Governing Law

These Terms are governed by the laws of England and Wales, and any disputes will be subject to the non-exclusive jurisdiction of the courts of England and Wales.