Shipping policy

Last updated: 20 August 2026

This Shipping Policy explains where URCOLE delivers, what delivery costs, and how long orders take to arrive. It forms part of our Terms & Conditions.

Where We Ship

We ship to the United Kingdom, all 27 European Union member states, and the following countries: Australia, Canada, Hong Kong, Israel, Japan, Malaysia, New Zealand, Norway, Singapore, South Korea, Switzerland, the United Arab Emirates, and the United States.

If your country is not listed at checkout, we are not currently able to deliver there.

Delivery Costs

UK Standard — £4.99
UK Express — £6.99
UK Standard, free — on all orders over £50
Europe — £14.99
Rest of world — £23.99

The exact delivery cost for your order is calculated and shown at checkout before you pay.

Order Processing

Orders are processed and dispatched within 1–2 working days of being placed. Orders placed after 2pm on a working day, or at a weekend or on a UK public holiday, are processed on the next working day.

Estimated Delivery Times

Delivery estimates run from the day your order is dispatched, not the day it is placed:

UK Standard — 4–7 working days
UK Express — 2–3 working days
Europe — 3–7 working days
Rest of world — 3–7 working days

These are estimates offered in good faith and are not guaranteed. Delivery times may be longer during sale periods, public holidays, where customs clearance is required, or where circumstances outside our control cause delays.

Tracking

Every order ships on a tracked service. Once your order is dispatched we will email you a confirmation containing your tracking number and a link to follow your parcel. Please allow up to 24 hours after dispatch for tracking information to begin updating.

Customs, Duties and Taxes

Prices shown on our website include UK VAT where applicable. Orders delivered outside the United Kingdom may be subject to import duties, taxes, and customs clearance fees charged by the destination country. These charges are the responsibility of the recipient and are not included in the price you pay us or in your delivery charge. Customs policies vary by country; please check with your local customs office if you are unsure. Customs clearance can also add time to the delivery estimates above.

Delivery Addresses

Please make sure your delivery address is complete and correct before you place your order. We are not responsible for orders delayed, returned, or lost because of an incorrect or incomplete address. If you notice a mistake, contact us immediately through our Contact page and we will amend it if the order has not yet been dispatched.

We are unable to deliver to PO boxes for some services. Risk of loss passes to you on delivery.

Missing, Delayed or Damaged Parcels

If your parcel has not arrived within the estimated timeframe, please first check your tracking link, and check with your neighbours and local depot. If it still has not turned up, get in touch through our Contact page with your order number and we will investigate.

If your order arrives damaged, please contact us within a reasonable time with your order number and photographs of the damage, and we will put it right in line with our Return & Refund Policy.